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CUSTOMER SUPPORT
& SERVICES

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A TRUE PARTNERSHIP

When our customers take delivery of their AW09, it marks the first step of their long lasting relationship with Kopter-Leonardo Helicopters

.

YOUR SATISFACTION FIRST

Kopter designed its services offerings based on the following pillars :

PROXIMITY

> Global presence thanks to the extensive Kopter-Leonardo Helicopters approved MRO/Service network
> Web and mobile connections tools and devices
> Easily deployable service solutions (FSR, Training, etc.)

Predictability

> Advanced monitoring and analytics
> Anticipation of operational needs
> Shorter response time

Simplicity

> Dedicated points of contact
> Unambiguous and clear service content

SUSTAINABILITY

> Service plans tailored on Your operational needs
> Affordable and predictable costs of ownership
> Committed Key Performance Indicators

AN ANSWER
TO ALL YOUR NEEDS

Services are powered by state of the art technologies and digitalization such as connectivity and analytics.

24/7 support around the globe

> Engineering and Material Fleet Operation Center
> Customer Portal & Apps

By the hour contracts

> Nose to Tail

comprehensive service offerings

> Material support and Repair & Overhaul services
> Maintenance Services and Field Service Assistance
> Engineering Services (Technical Queries, Technical Publications, Repair Drawings, etc.)
> Training services
> Connected services

Kopter Service Team is available to answer any of your questions

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